Date of Last Update: March 24, 2019
Here at Ganen, we know that you cautious about how your personal information is used and shared and we value your privacy just as much. By utilizing and accessing the Service we provide, you provide us with the consent that we can collect and process the information that we collect from you in accordance with this Privacy Policy.
What information does Ganen collect?
When you fill up the online enquiry form, meet our consultants during the provision of consultation services, activate and utilise our services, your information will be collected.
When you fill up the online enquiry form
When filling up the enquiry form on our website, you may be required to enter your basic contact information and (or) housing details. However, you also may visit our website as an anonymous user.
When you meet with our consultants
In order to for our consultants to fully understand and customize the most appropriate solution for you, they will ask you a variety of questions such as your lifestyle habits and preferences, what you want and hope to achieve and other relevant questions that will aid the consultant in developing your home automation solution.
When you activate a device
When your home automation system is being activated, you will be asked to download the Ganen application, other relevant applications or install softwares where you will be required to create your account and enter information about yourself. Depending on the device you use, it will require you to enter different information so that the subsequent data collected to provide you with personalized statistics.
When you contact us for help
Whenever you contact Ganen hotline for help, we will collect your basic contact particular along with additional information you provide so that we can provide you with the assistance you require and follow-up service. You can also contact Ganen through social media such as Facebook but we cannot guarantee the privacy of your communication through these channels
What do we use your information for?
Information we collected from you may be used in one of the following ways:(i) To customize a solution for you since each individual differ from one another. We will be able to develop a personalised solution just for you.(ii) Through the collection of information and feedbacks, we can continually strive to provide you with top notch customer services.(iii) For payment transactions. We require your personal information in order for the smooth transaction and delivery of our services. Your information willnot be given to any other company or third party for any reason, without your consent, other than for the sole purpose of delivery of service or device requested.(iv) To stay in contact with you and to provide you with latest information. Your email address provided will only be used for updating you with information regarding your purchase.
Does Ganen use cookies?
Yes, cookies are used to create and offer you better website experiences as they enable us to remember and further understand your preferences. They will allow enable us to enhance the relevance of the information present on our site. You may be able to change preferences on your browser to restrict cookies when you use our Services. However, if you do choose to decline cookies, your overall user experience at our sites or other websites may be affected. Third party applications or websites may also utilize and transmit cookies to you. This Privacy Policy does not cover third party’s use of cookies. Ganen systems currently do not respond to “Do Not Track” signals.
Does Ganen disclose your information to others?
Personal information collected about you through our Service or that you provided us with will not be disclosed outside of Ganen without your permission with the exceptions as described below:(i) Disclosure to companies that we contractually engage in the provision of services to us and these parties agree to keep these information confidential. We will share your personal information with these companies to the extent that is required the transaction or for them to deliver those services efficiently and effectively.(ii) Disclosure for other reasons. If we believe that it is necessary for us to disclose to comply with the regulations, law and other governmental requests served on us, to protect the integrity of Services, assets, rights and safety of any individual.(iii) Disclosures in connection with acquisitions and mergers or divestitures. We may disclose or proceed with the transfer of your personal information to the extent that is reasonably necessary in connection with the sale, merger, sale of assets of our company and other strategic business decisions.
How does Ganen protect your personal information?
We are committed to protecting your privacy and other personal information we have in our records. A combination of technical and security technologies and measures have been adopted to maintain the security of your data from unauthorized access and usage. Your account is protected by a password. However, it is your responsibility to ensure the security of your password. You must prevent unauthorized access to your account by selecting the appropriate sign-on mechanism and by signing off once you have finished accessing your account.
Ganen’s Policies Pertaining to Children
Usage of our services is directed at anyone above 13 years of age. We do not knowingly collect any information from children under 13.
Will Ganen change this Privacy Policy?
We reserve the right to modify and update this policy if we make any material changes to the way we collect, utilize, share your personal information. A notice on the change will be sent to you via email and displayed on our site.
Contact Us
If you have questions regarding our privacy policies, please contact us via info@ganen.asia We will strive to address and resolve your concern promptly.